Tag: conference

It’s the Storefront, Stupid

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 2

Andy Budd has done some great work on a bunch of major sites, from BBC on down. He’s a user interface and usability guru.

He started his talk putting the value pyramid into a usability context. If you take a business that provides a commodity (coffee bean), then a product (packaged coffee), then a service-backed offering (coffee shop), then a complete experience (coffee shop with baristas and sexy acid jazz piped music), you’ll normally increase profit at every point. (Ed: gross profit, what happens when you factor the cost of all the premium customer support staff and beautiful designer stuff is another story).

But in a Web paradigm, moving from a ‘commodity’ web service to an ‘experience’ for users is a critical and necessary step for long term success, because if you can do a basic site, so can a hundred other people.

Budd had an interesting pyramid on product/service maturity, particularly relevant to creators of Web service: first functional, then useful, then usable, then delightful, then meaningful. As in, people would hate to live without it.

And key to this is great user experience. Not the technology. Not the cleverness of the site. Not the number of features. The user experience. Think Apple. (Sorry, they’re the obvious standard.)

These are his main points when designing sites for usability:

Think of your Website as a shopfront – and think about it in the same way as Mary Queen of Shops (the TV show).

* First impressions count
* Shop window must communicate your purpose and intent
* ‘Desire lines’ drive people deeper into the store (cute, clever, creative things that pull people in further)
* What is your advisor and your guide to visitors? (think hotel concierge)
* Look at video tours to make your users experts quickly… show people around
* Have a gimmick that makes it fun
* Be helpful
* Keep things simple, and focus
* Reduce the number of options available
* Use sensible defaults
* Wow your users with exciters and delighters (think of the little chocolates left on the pillow at hotels)

In terms of feature planning:
* As a startup create a minimum viable product
* Do one thing and one thing well

In service:
* Provide exceptional service
* Be there when things go wrong – great things can happen at the intersection of customers and the business at the point where things go wrong

Of course, the problem in SA is our business culture is not usually one of excellence, of constant improvement. It will be a hard job for Web design teams to convince management once the site is finished to spend another million bucks on usability testing, user experience research, tweaking, trying different things. They’ll probably say, “The site is up. It works. Piss off.”

Budd’s suggestion is for the Web team to sit with the marketing team (the most likely allies in building usability) to help create a business case to take to management.

Good luck with that.

Roger Hislop
www.sentientbeing.co.za
@d0dja

Bootstrapping, only for the brave

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 2

Some of us are entrepreneurs and some of us will always be employees. There are merits in both but nobody can deny the unmistakable allure of being able to say ‘I own my own company’. Today at Tech4Africa, Brett Haggard of Hypertext media chaired a panel of four remarkable entrepreneurs who are ‘Bootstrapping’ their way to success.

Before he began, Brett defined Bootstrapping as ‘starting and running a business without external financial contribution’. This definition, although contested by some of the panelists, set the tone for the session beautifully.

Barbara Mallinson, founder of Obami.com which is, in Brett’s words “Facebook for schools” says she chose to bootstrap as it’s very hard to find funding initially then, as the equity grows, it’s easier and seems more ‘worth it’ to carry on independently.

Andy Higgins from bidorbuy.co.za told his remarkable story at how at 24, he had a large balloon of VC funding which popped along with the dot com bubble. He tells of sitting in his corner office overlooking Sydney harbour thinking “the guy selling bagels at the corner is making more money than us”. Astoundingly, his company survived by bootstrapping and focusing on 2 core sites. Now, bidorbuy is South Africa’s largest auction site and his company is growing stronger every day.

Eve Dmochowska is perhaps the most inspiring of the panel as she challenges the thinking that you are own your own as a startup owner. She recently formed Crowdfund which sources capital from the South African public for South African startups. She said that our situation is one that makes tech entrepreneurs a rare breed. “If you want to get money, you need to get it from friends, family or fools, the banks and the government will laugh at you” so to get a startup off the ground, you need help from your peers.

Another initiative from Eve is GeekSpace, a communal working area where freelancers in many fields can not only work together in the geographical sense, but also barter services with each other to compliment their respective businesses.

Gareth Knight could be called a serial bootstrapper. He organised this phenomenal conference and is currently on his 8th startup. When asked why he chose to bootstrap, he said “When you have passion for something you don’t want to see it die, you need stamina that pushes that passion through but you ask yourself, ‘how do I do this in a way that will allow me to have the privilege of being my own boss?”, if you want to enjoy the view, you have to climb the mountain”.

As someone who does not consider myself a born entrepreneur, the session today made me think: It could be worth one day following in these amazing individuals footsteps and starting my own business. It may fail, it will almost certainly be hard, but maybe‚ just maybe, it’s worth being brave, taking that leap off the cliff and hoping like hell I can fly.

Heidi Schneigansz
http://snowgoose.co.za
@snowgoosesa

Clay Shirky on civic value and cognitive surplus

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 2

A few weeks ago when I signed up to Tech4Africa and started to feel the hype of Clay Shirky, I asked my bookshop for a copy of his latest book, Cognitive Surplus. Fortuitously, the day before the conference, they phoned and said it had arrived. I’m a bit of an avid reader and always have a pile of books next to my bed, but I generally go for novels and non-fiction. My work reading is mostly done online. Nevertheless, I thought I’d give this one a try – video’s of Clay Shirky seemed interesting enough.

Flipping through the pages after a rather hasty purchase, I got sucked in with his opening pages about the gin craze of London in the 1700’s. I had to drag myself away to answer my phone and get back to work. I was itching to get back to it. Shirky’s story of how “the sitcom” is our modern day “gin” is fascinating and makes you feel pretty sick about how much TV time you’ve wasted over the years. Don’t get me wrong, I’m not much of a couch potato myself, but there have been times where “the decision to watch TV often preceded what might be on at any given moment”.
Not sure about the African stats, but apparently Americans watch approximately 200 billion hours of TV a year. We’ve given up a lot of (previously social) free time to get sucked into passive, lonely, self absorbed behaviour.

Shirky’s ideas about “cognitive surplus” started when talking to a TV producer about Wikipedia and she asked him “where do people find the time?”. A pretty ludicrous question giving how much time people spend vegging on the couch in front of the TV. This got him thinking… “imagine treating the free time of the world’s educated citizenry as… a kind of cognitive surplus. How big would that surplus be?”.

Well, that’s the big question really. Instead of plopping down in front of the television every spare moment of the day, imagine if we started being more social (instead of surrogately social – read his book if you want to know what I’m talking about). Imagine if we spent more time chatting to friends and talking to our neighbors… ultimately building social capital. Just imagine what we could creatively achieve. The possibilities are limitless.

Clay Shirky began his keynote talk at Tech4Africa with an example of solving collective action dilemmas with collective solutions. He used the example of the pink chaddi campaign – a fabulous association of “loose, forward and pub-going women” (otherwise known as the pink chaddi campaign) who were responding to threats of violence against women in India by using online co-ordination to organise real world co-ordination and catalyse community action.

Shirky has gained notoriety about his concept of “cognitive surplus” which is based on two things – 1) cumulative free time and talents of connected world; plus 2) the ability to co-ordinate those talents. Here he linked up with what I’ve read in his book – highlighting the frightening amount of time we spend consuming media, especially TV, as opposed to engaging in useful projects such as creating Wikipedia projects.

His interest in “cognitive surplus” is in the potential social change that’s brought about by problems that we can take on in a coordinated way, that we simply would not have been able to do as unconnected individuals.

New forms of technology have changed the way we engage with media and each other. We used to spend all our time consuming. But now we have access to places where we don’t just consume, but we have devices that allow us to produce and to share. As technology become more broadly available, and as we get better at using it, the opportunities to use technology to organise for social purposes starts to increase. The pink chaddi campaign used humour (a social emotion) to bring people together and support social change.

The future question is not about technology. It’s about the social application of technology. What are we going to make of the technology?
There will always be the fun stuff like “lolcatz”… but what if we think about using the technology to solve some real life problems, to create civic value from cognitive surplus.

Shirky advises that in order to create successful “next big ideas” you need to start by allowing yourself to fail, learning from the failure and building on that to create success. Try, learn, and try again… “Lather, rinse, repeat”.

Samantha Fleming
http://afrosocialmedia.wordpress.com/
@afrosocialmedia

Day 2 opinions – Clarity seems key

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 2

Day 2 of the Tech4Africa conference showed a much more relaxed atmosphere shown very evidently in the casual attire of the attendees. It was started off with a great introduction by Marcel Klaasen re-iterating FNB’s commitment to startups and a couple of his view on the state of entrepreneurship in SA.

Soon to follow was a very informal and highly interactive session on Social Media. With the panel all dispising the title of Social Media Guru’s I could help but notice that they all are about as close as you could get… maybe their definition was skewed, but they all seemed to fit the mould of being able to effectively use Social Media to enhance a companies brand – IMHO I don’t know what else would constitute a guru. The topic tended to sit quite heavily in the philosophical side of the media and less on the local case studies. This could this be to the distinct lack of local case studies (Outside of Cell C) but an interesting angle would have been what types of Social Media wold work for different companies? There definitely seemed to be a heavy focus on Twitter and Facebook, but what of Youtube of Flickr?

At the end of the day, the “success” of your social media campaign depends more on the quality of your product and how honest you are with your customers. Apple was highlighted for various reasons, but I think that the case highlights a very interesting point on how to maximise on social media by not interacting. I would have loved to see this discussion between the panel and the audience continue for about 3 hours, just to see what path it would follow and where it would polarize. This method my produce more concrete outcomes and more clearly highlight the relevant points.

The second talk was very different but just as interesting as the panel had taken a well known site and redesigned it. They led us through the very interesting process resulting in a much more effective site layout and flow. Although it was a great concept and they will give the content generated to Payfine.co.za to use as they will, it could have been taken a little further. Possibly with a bidding process by companies and the final product being sold to the company of choice with some of the funds going into sponsorship for the event. it could add a whole new level of hype.

Find here the slides of the presentation “How we redesigned PayFine.co.za, and why you need to know”.

Traditional media as a hotly contested topic was an interesting talk. Mostly due to the lack of continuity in definitions for the terms, with few points that they did agree on Bing that journalism is not only writing. It is all the background research and reporting that goes on. The Traditional Media model of finding a way to make revenue from any means possible and use that revenue to fund the journalism side. Apparently tablets will save Traditional Media by providing a more sexy, appealing way for us to receive verified news.

With a keynote by Clay Shirky to follow and then the afternoon session on entrepreneurship, startups and funding I’m really looking forward to what the last quarter of T4A 2010 has to offer.

Roger Norton
www.rogernorton.net
@rogernort

Twitter’s Dustin Diaz brings unobtrusive JavaScript to the people

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 2

The day 2 Tech4Africa Tech stream kicked off with a presentation by Dustin Diaz, the lead Javascript Architect at Twitter, titled “Unobtrusive Interfaces with JavaScript”.

He began by telling us the story of his life, about his 4 dads and how he didn’t do well in school until 8th Grade, where he got straight A’s and discovered a passion for running. He ended up being ranked 13th in the US for the 800m, which got him a scholarship to the University of Sacramento. He has a degree in Spanish, which he says led him to JavaScript, as they are both foreign languages.. go figure.

Dustin has extensive experience in the online space, he worked at Yahoo! and Google before joining the team at Twitter in 2009. He authored the book “Pro JavaScript Design Patterns” with Ross Harmes.

His passions are JavaScript, Photography and Mixology (yes, making cocktails) and he says they overlap as all of them are expressive and allow you to strive for perfection. Dustin likens HTML, CSS and JavaScript to the Holy Trinity. He took us through the evolution of code and in his unique style, allowed the non-techies in the audience to understand why unobtrusive JavaScript is important.

Twitter’s new product ‘@Anywhere’ is his pet project. It is a cross domain API that allows you to embed JavaScript into your site and integrates with the Twitter API to perform a similar function to Facebook connect but, in Dustin’s words “ours is better because, let’s face it, nobody wants to code in FBML”. @Anywhere allows you to embed a tweet box in your site that enables you to tweet from anywhere, as well as ‘follow’ buttons which facilitate what he calls “frictionless following”.

Dustin’s favourite @Anywhere feature is that you now have direct access to the JavaScript API of Twitter, allowing you to write scripts that will find, follow, message, retweet and display the timeline of a user directly on your website without redirecting the user to Twitter.com

Dustin warned us to be careful before entering the world of JavaScript, “jQuery is like cocaine, one line and you’re hooked”. Hmmm, I’m not addicted yet but maybe I should try it because Dustin definitely makes code sound sexy.

For more on how Twitter built @Anywhere, have a look at this presentation.

Heidi Schneigansz
http://snowgoose.co.za
@snowgoosesa

The knowledge economy is the kitchen of ideas

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 1

Curry paste? … what on earth does curry paste have to do with the knowledge economy? Steve Song says the knowledge economy is like the “kitchen of ideas”. If you don’t have access to the recipe, you waste time making it all up from scratch. But if you do have access to the recipe, then you can tinker, add value, make something totally delicious and explore what it would taste like if you … added more coriander?
Essentially (and with apologies to Isaac Newton), you can stand on the shoulders of giants.
Steve maintains that when the costs of accessing telephony are driven down, it opens up space for a “torrent of innovation”. Give people the basics and set their genius free!

At the presentation of Tech4Africa entitled “Three pieces of kit for a neighbourhood network”, Steve (Telecommunications Fellow for Shuttleworth Foundation) spoke about an initiative called the mesh potato, named for a lovely, obscure sort of connection between the acronyms POTS (plain old telephone system) and ATA (analog telephone adapter) … and possibly some late night Spanish patata bravas?

The mesh potato is an Open Hardware project to create wireless telephony, designed to address the needs of developing countries. In Africa, where most people spend vast amounts of disposable income (in some cases more than 50%) on telecommunications, the cost of access is a substantial barrier to innovation. The mesh potato is designed to eradicate that barrier and give people the freedom to explore creatively without worrying about how much it’s going to cost them. With the mesh potato, people in a village can talk to one another, or connect into a broader network, at minimal cost. Where this will take us, only the future can tell.

In a world where the only certainty is unpredictability and no-one knows what the next big thing is, the question is how to cope in an environment that you can’t plan for? Trial and error is the new planning. Steve advises that you need to take an evolutionary, organic approach. Success survives – and the only way to plan for this is to develop tools that facilitate everyone being a creator.

Mobile networks in South Africa today are making the same mistake that commercial Internet providers in the USA (such as compuserve, MSN and others) made 15 years ago,
when customized internet services were just developing. Their revenue model is based on walled gardens, which automatically restricts innovation. Steve advocates for paradigm shift to an open approach, giving cheap access to telephony, which opens the door to local innovation and problem solving for community problems.

The range of the mesh potato is currently around 400m (although this can be extended through ‘scaffolding’). In South Africa it is legal to use these networks as long as you’re not charging customers. However, if you want to run a commercial service you would need to apply for a license.

Mobile phones haven’t yet fulfilled their potential in the knowledge economy. That change is coming, but it needs to happen faster. The mesh potato will go a long way towards making that happen because it provides, at low cost, the opportunity for people to build their own telephone networks and take it from there.

(The mesh potato is on sale from next month – buy one online from the village telco. It’s designed to survive the weather (and dummies who might not know what cables to stick where), so you can stick one outside your house (UV and weather resistant) and get connected.
Also, the Village Telco is looking for volunteers, partners, investors –contact Steve if you are interested – www.twitter.com/stevesong).

Find out more about the mesh potato on this podcast with Steve Song.

Samantha Fleming
http://www.shuttleworthfoundation.org/
@afrosocialmedia

Location Scaling and Herding Cats

News from the conference room: this is a series of blog posts in which blogging experts briefly review key Tech4Africa 2010 talks and panels from Day 1 and 2.

Day 1

Joe Stump (SimpleGeo) on scaling a business and handling developers.

The masses of data created in web 2.0 has started following Moore’s Law (according to Sergy Brin) and with this increase in data as well as real time tracking it the overload of information becomes a supply and demand problem. The more data you have, the less the data is worth.

There is a big drive for location based information, however the value of this information decreases drastically over distance and time. The relevance of this information depends on: What the information is; Who it is about and What information is Virtually nearby or relevent. With the large adoption of services like FourSquare and MyTown it becomes evident that this gaming style of applications providing relevant location based information are becoming very popular. [As a side fact, more people visit MyTown per day than the total number of people who have accessed FourSquare since its inception.] At the end of the day users are looking for relevant information that can enhance their current experience.

Moving onto online scaling, Joe stressed the necessity of automation with the cloud as well as separating data into partitions from the beginning being a must. An important question that needs to be answered is whether to scale Up or Out. Out is normally better when you are on a budget and expand by getting lots of basic storage; whereas Up would be investing in high-end servers that are generally very costly. The specific language that you use is more based on the application and are not really a factor when scaling.

Another crutial point is having set standards and conventions from the beginning is critical for continuity throughout the business. It lowers the barriers of entry for new team members and makes the different components work together more smoothly, as well as helping if you want to publicize code at a later date. (This became an issue at Digg) Providing this continuity was best done through regular communication between the teams and Joe is an advocate for the SCRUM model to ensure constant communication. Testing was also a must, with different components being tested automatically and peer reviewed before being uploaded. He also believes in a “Swiss Cheese” style of coding which leaves holes in the code to be filled up later.

Dealing with developers can often be a tricky task – mostly due to their passion and personality type. As the core generators of online services they need to be carefully lead through expansion and given enough freedom to work their magic.

Roger Norton
www.rogernorton.net
@rogernort